FAQ

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Q: What is your Lead time?

A: 1 days for in-stock products,3-5 days for mass orders.


Q: How do you control the quality?

A: We supply original brands, with new and original quality,100% tested before shipping.

 

Q: What is your package?

A: Original packing,with Inner vacuum package & individual outer box.


Q: How long will it take to get a quotation?

A: Within 24 hours or less.


Q: What's your product MOQ?

A:  MOQ is 1 pcs, we can support retail trial order for testing quality first.


Q: How to order?

1. Please tell us what models and quantity you need.

2. We will make a PI for you to confirm the order details.

3. Checking the PI and confirm for us, we will arrange the production asap when payment received.

4. Will take photos for you to confirm and deliver the goods fast via DHL/UPS/Fedex...

5. Will update the tracking no. to you and track the goods until you receive it.


Q: What is the guarantee of your products?

A:  90-180 days for original IC Chip.Warranty service will be honored if the damage is not caused by human.

You can send back the defective goods within the warranty period and we will raplace or refund for you.


Q: What's your payment terms?

A: We accept T/T(Telegraphic Transfer), Western Union,MoneyGram, Alibaba pay, Escrow service,China Bank Transfer,L/C payment ways.


Q:  How about Customs Duty & Handling Fees?

A:  When goods arrived at your local customs, you are responsible for assisting in customs clearance if necessely.

If the goods will be charged customs duty, The buyer is responsible for the customs duties or import taxes.


Q: What about your shipping ways?

A: Normally we use DHL/UPS/Fedex/TNT Express,delivery time is about 3-5 days in general,can also use your shipping agent in China.You can 

let us know how much shipping value you would like to write on shipping invoice.


Q: Do you support BOM Kitting service?

A:  Yes,we are good at BOM list one-stop service.